Refund policy

This Refund & Returns Policy applies to orders placed at peaktradinglondon.co.uk. Please read it alongside our Terms of Service.

Consumer right to cancel
If you are buying as a consumer, under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving the goods, and return them within a further 14 days, for a refund. This does not affect your statutory rights regarding faulty goods.

Hygiene products
For hygiene and health-protection reasons, wet wipes and baby wipes that have been unsealed or opened cannot be returned unless they are faulty. Unopened items in their original, undamaged packaging may be returned within the cancellation period.

Faulty or incorrect items
If any item arrives damaged, faulty or not as ordered, contact us within 48 hours of delivery with your order number and a photograph where possible. We will arrange a replacement or full refund, including any return delivery costs for faulty goods.

Trade & wholesale orders
Business (trade) purchases are made on a business-to-business basis and the consumer cancellation right above does not apply. Trade returns are accepted at our discretion for unopened, resaleable stock; please contact us to arrange before returning any goods.

How to return
Please contact us through the Contact page on our website, with your order number, to request a return. Do not send goods back without contacting us first, as this may delay your refund. Returned goods remain your responsibility until they reach us.

Refunds
Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods or proof of return. Original delivery charges are refundable only where the goods are faulty or incorrect.